Support Coordination
NDIS Support Coordination in Adelaide
A plan on paper isn't support. We make it run.
A Support Coordinator turns the plan in your hand into supports that actually happen — finding providers with real capacity, setting up agreements, fixing problems, and making sure your funding lasts the whole plan.
Complete Choice is registered for Support Coordination and delivers it across Adelaide within 100km of the CBD.
What a coordinator actually does
Not the brochure version. In a normal month: finds providers with genuine capacity and checks they’re registered for what you need · sets up service agreements so funding draws from the right budget · chases the provider who hasn’t called you back · watches your budget so month nine isn’t a crisis · gathers evidence before a plan review, not three weeks after it starts · steps in when a support breaks down or your needs change · builds the connections that don’t need a provider at all.
The levels
Level 1 — Support Connection. Short-term help to understand your plan and get supports started.
Level 2 — Support Coordination. Ongoing: building and maintaining your supports, resolving problems, preparing for reviews. What most people mean by “a coordinator”.
Level 3 — Specialist Support Coordination. We provide Levels 1 and 2. If your plan funds Specialist Support Coordination, we’ll help you find a provider who can deliver it.
Conflict of interest — read this before you choose us
We provide both Support Coordination and Supported Independent Living. That’s a conflict of interest, and the NDIS Commission expects providers in our position to name it and manage it — not hope nobody notices.
Here’s how we handle it. Where we provide both for the same person, we disclose it in writing at the start. The coordination team and the accommodation team are separate. Whenever housing is discussed, we present at least two alternatives to our own homes. You can change either service without affecting the other — and asking to is not awkward. It’s the whole point of choice and control.
Getting it into your plan
Support Coordination sits in Capacity Building. It’s usually approved where a plan is complex, circumstances are changing, or someone is new to the scheme. If you think you need it and it isn’t funded, evidence at your next review is the route — easier to build if someone’s already helping.
How it starts
Call us.
08 7009 4462. Tell us what you need — or what you're not sure about. Working that out is a normal first conversation.
Plan it together.
We look at your plan and your funding, meet you, and agree what support looks like — in writing, before anything starts.
Support begins.
With review dates built in, so it keeps fitting as your life changes.
Questions people ask
What does a Support Coordinator do?
Finds and sets up your supports, manages the paperwork, watches your budget, fixes what breaks, and prepares evidence for your review. Practical work, not advice.
Which funding pays for it?
Capacity Building — separate from Core, so a coordinator doesn't reduce your day-to-day support funding.
What's the difference between the levels?
Level 1 gets supports started. Level 2 keeps them running. Level 3 handles high complexity and risk, and needs a specialist practitioner.
Is a coordinator the same as a Plan Manager?
No. A Plan Manager handles money — invoices and budgets. A coordinator handles supports. We're registered for coordination, not Plan Management.
You provide SIL too. Isn't that a conflict?
Yes, and we treat it as one — disclosed in writing, separate teams, alternatives to our own homes always presented.
Can I have a coordinator from one provider and supports from another?
Yes — many people do, and it's often the cleanest arrangement.
Can I change providers if it isn't working?
Yes, at any time. Our service agreements have a plain-language notice period and no exit penalty. Choice and control means being free to leave — and knowing that makes staying a real decision.
Related supports
Talk to someone who can actually answer.
Call 08 7009 4462 and you'll reach a person who knows what's available today — not a call centre reading a screen.
08 7009 4462