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Our NDIS registration

Don't take our word for anything on this page — check it.

Complete Choice SA Pty Ltd is registered with the National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission for 14 registration groups, approved until 9 December 2027, with three conditions. It is not registered for Specialist Disability Accommodation, Specialist Behaviour Support, Plan Management, employment supports or group and centre-based activities.

Everything below is verifiable on the Commission's own register. We've linked it.

The facts

Trading nameComplete Choice
Legal entityComplete Choice SA Pty Ltd
ABN85 643 535 497
ACN643 535 497
Entity typeAustralian Private Company
ABN active since16 August 2020
Head office39 John St, Salisbury SA 5108
Registration statusApproved
In force until9 December 2027
Service areaAdelaide and surrounds, within 100km of the CBD
How to check any provider on the register

Conditions on our registration

Three conditions apply. They're on the public register, so we'd rather explain them than have you find them.

  • Single-worker risk assessment.

    Where someone chooses to be supported by one worker alone rather than a team for daily personal activities, we complete a risk assessment before that support starts. It exists to keep people safe when there is no second person present.

  • Supplementary Module assessment

    — scheduled at our mid-term audit, within 18 months of registration.

  • Module 5A (Assistance with Supported Independent Living (SIL))

    — assessed at the same audit.

None of these limits what we deliver. They set out how parts of our work are checked.

What we're not registered for

  • Specialist Disability Accommodation
  • Plan Management
  • Specialist Behaviour Support
  • Early Childhood supports
  • Assistive Technology
  • Home Modifications
  • Group and Centre Based Activities
  • Employment supports

If you need one of these, we'll tell you on the first call and point you somewhere useful.

Safeguarding

Complaints

Complain to us directly — we'd rather you did. Or go straight to the NDIS Commission on 1800 035 544, at any time, without telling us.

Feedback and complaints

Worker screening

Everyone delivering support holds a current NDIS Worker Screening Check. Every worker also completes the NDIS Commission's worker orientation module, Quality, Safety and You, and is trained for the specific supports they deliver.

Incidents

Recorded, reviewed and reported under the NDIS Incident Management and Reportable Incidents Rules.

Audit

Audited against the NDIS Practice Standards by an approved quality auditor.

Questions people ask

Is Complete Choice a registered NDIS provider?

Yes. Complete Choice SA Pty Ltd is registered with the NDIS Quality and Safeguards Commission for 14 registration groups, approved until 9 December 2027. Three conditions apply to the registration, and they are published on the Commission's register. You can check the full record yourself by searching the NDIS Provider Register for Complete Choice.

What's your provider number?

Our NDIS Commission registration ID is 4-G76LAAI. Our ABN is 85 643 535 497 and our legal name is Complete Choice SA Pty Ltd. Search either one on the NDIS Commission's provider register to see the full record, including our registration groups, the date the registration is in force until, and the conditions on it.

Which services are you registered for?

Complete Choice holds 14 registration groups. They cover Supported Independent Living (SIL), accommodation and tenancy, personal care including high intensity support, household tasks, life skills, community participation, travel, life stage transitions, Support Coordination, community nursing and therapeutic supports, which are arranged through other providers. Each group is listed, with its number, on the NDIS Commission's register.

What is the difference between registered and unregistered providers?

A registered NDIS provider has been audited against the NDIS Practice Standards, passed a suitability check by the NDIS Quality and Safeguards Commission, and holds a certificate of registration with conditions it must keep meeting. Unregistered providers are not audited, but they must still follow the NDIS Code of Conduct. Only self-managed and plan-managed participants can use unregistered providers.

How do I check if an NDIS provider is registered?

Search the NDIS Provider Register on the NDIS Quality and Safeguards Commission's website, using the provider's business name, legal name or ABN. Choose the status Approved to see current registrations. Each entry shows the provider's registration groups and any conditions on its registration. The Commission also publishes revoked registrations, banning orders and other compliance decisions.

Are you a not-for-profit?

No. Complete Choice is an Australian private company operating for profit, like most registered NDIS providers. The Australian Business Register lists us as not entitled to receive tax deductible gifts, which is the plainest confirmation of that. Our registration, audit obligations and Practice Standards compliance are identical to those of not-for-profit providers.

What areas do you service?

Complete Choice supports people across Adelaide, within 100km of the CBD, from its office in Salisbury. That takes in the northern and eastern suburbs, the coast and the Adelaide Hills. If you live outside that area, call our office and we'll tell you straight whether we can help, rather than stretch.

How do I make a complaint?

Tell us directly, or contact the NDIS Quality and Safeguards Commission on 1800 035 544. You don't need our permission, and you don't have to tell us first. The Commission takes reports about the quality and safety of the NDIS supports you, or another participant, receive. If someone's life is at risk, call triple zero first.

Talk to someone who can actually answer.

Call 08 7009 4462 and you'll reach a person who knows what's available today — not a call centre reading a screen.

08 7009 4462

Mobile 0424 000 751