High Intensity Daily Personal Activities
High intensity and complex care in Adelaide
Complex needs shouldn't mean fewer choices.
High Intensity Daily Personal Activities is the National Disability Insurance Scheme (NDIS) registration group for supports that need specific clinical training and oversight — care a general support worker isn't trained to deliver. Complete Choice is registered to provide it across Adelaide, within 100km of the CBD.
Complete Choice is also registered for Community Nursing Care. That combination matters: the workers delivering your daily support and the nurses delivering community nursing sit in the same organisation.
What do we deliver?
Complete Choice delivers high intensity daily personal activities: daily support from workers trained for your specific clinical needs. The NDIS recognises eight of these supports. A registered provider can deliver only the ones listed on its certificate of registration, so send us the clinical detail and we’ll tell you honestly whether we can staff yours, and when.
The eight are:
- complex bowel care
- enteral (tube) feeding and management
- severe dysphagia (swallowing) management
- tracheostomy management
- urinary catheter management
- ventilator management
- subcutaneous injections
- complex wound management.
How do competency and oversight work?
Every worker supporting you is trained for your specific needs, by an appropriately qualified health practitioner or a person who meets the NDIS skills descriptor. You help develop your plan, and with your consent a qualified health practitioner reviews your health regularly. These are the NDIS Practice Standards for high intensity support, and they’re what we work to.
Your plan. You’re involved in developing it. It sets out how risks, incidents and emergencies are managed, and what happens if something changes.
Training. Every worker supporting you is trained for your specific needs and support — by an appropriately qualified health practitioner, or a person who meets the NDIS skills descriptor for that support. For severe dysphagia, only a qualified health practitioner can deliver the training.
Review. With your consent, your health is reviewed regularly by an appropriately qualified health practitioner.
Nursing. We’re also registered for Community Nursing Care, so where your support needs a nurse, it can come from the same organisation.
Where is it delivered?
In your own home, in a Complete Choice Supported Independent Living (SIL) home, or during a short stay. A short stay with high intensity support is often what makes respite possible for someone with complex health needs. All of it is delivered across Adelaide, within 100km of the CBD.
Can you be referred from hospital?
Yes. We accept referrals from discharge planners, social work and community health teams. Send the clinical detail and we’ll tell you honestly whether we can staff it, and when. No turnaround quotes we can’t hold. If you’re an NDIS participant, tell the hospital: with your consent, its staff let the NDIS know and work with it on a safe discharge.
How does it start?
It starts with a phone call to our office. You tell us what you need, or what you're not sure about. Then we look at your plan and funding, meet you, and agree in writing what your support looks like. Support begins after that, with review dates built in so it keeps fitting your life.
Call us.
08 7009 4462. Tell us what you need — or what you're not sure about. Working that out is a normal first conversation.
Plan it together.
We look at your plan and your funding, meet you, and agree what support looks like — in writing, before anything starts.
Support begins.
With review dates built in, so it keeps fitting as your life changes.
Questions people ask
What counts as high intensity support?
High intensity support is daily personal care that needs a worker trained for your specific clinical needs. The NDIS lists eight: complex bowel care, enteral feeding, severe dysphagia management, tracheostomy management, urinary catheter management, ventilator management, subcutaneous injections and complex wound management. These supports don't have to be delivered by a nurse, but every worker must be trained for them.
Is Complete Choice registered for it?
Yes. Complete Choice is registered with the NDIS Quality and Safeguards Commission for High Intensity Daily Personal Activities, and separately for Community Nursing Care. The registration runs through 9 December 2027. A registered provider can only deliver the high intensity supports listed on its certificate of registration, so ask us which ones apply to you.
Do your workers have clinical training?
Yes. Every worker supporting you is trained for your specific needs and support, as the NDIS Practice Standards require. The training comes from an appropriately qualified health practitioner, or a person who meets the NDIS skills descriptor for that support. For severe dysphagia, only a qualified health practitioner can deliver that training. With your consent, your health is also reviewed regularly.
Is a nurse involved?
The NDIS doesn't require a nurse for every high intensity support, but it does require workers trained and assessed for that specific support. We're also registered for Community Nursing Care, so nursing can be part of your support where you need it.
Can I get complex care in a SIL home?
Yes, where Complete Choice can staff your specific support safely in one of its Supported Independent Living (SIL) homes. Every worker supporting you must be trained for your needs, and we can deliver only the high intensity supports on our certificate of registration. Send us the clinical detail, or call our office, and a person will tell you honestly.
Can you support me straight after a hospital stay?
It depends on your support needs and whether we can staff them safely at the time, so a person checks every referral. Complete Choice accepts referrals from hospital discharge planners, social work and community health teams. Send the clinical detail and we'll tell you honestly whether we can staff it, and when. We don't quote turnaround times we can't hold.
What happens if my needs change?
Your support plan is reviewed and updated, and your workers are retrained where the change requires it, because their training must match your specific needs. Your plan already sets out what happens if something changes. If your NDIS funding no longer fits a significant, longer-term change, you, your nominee or child representative can ask the NDIS for a plan reassessment.
Talk to someone who can actually answer.
Call 08 7009 4462 and you'll reach a person who knows what's available today — not a call centre reading a screen.
08 7009 4462Mobile 0424 000 751