A support worker helping a participant board a bus in Adelaide

Assistance with Travel and Transport Arrangements

NDIS travel and transport assistance in Adelaide

Getting there is half of taking part.

Travel and transport assistance is National Disability Insurance Scheme (NDIS) funding to help you get where you need to go when public transport or driving isn't an option — medical appointments, work, study, shopping, seeing people. Complete Choice provides it across Adelaide, within 100km of the CBD.

It covers two things: being driven and accompanied, and learning to travel on your own.

What do we help with?

Medical and allied health appointments · work and study · community activities, clubs and groups · shopping and errands · family and social visits · airport and interstate connections. A worker doesn’t just drive — if it helps, they come in with you, take notes at the appointment, and make sure you understood what was said before you leave.

Can you learn to travel independently?

Yes. For many people the goal isn’t a lift — it’s not needing one. Travel training starts with planning a route and reading a timetable, then practising the route with a worker until it’s familiar. Over time you build up to travelling alone, with a plan for when a bus doesn’t come or you miss a stop.

metroCARD and concessions are part of it too. Learning to travel is also part of daily living and life skills support. Daily living and life skills

What are the practical details?

Support workers use their own vehicles or company vehicles, and we can arrange a wheelchair-accessible vehicle if you tell us when you book. For regular transport, a couple of days’ notice is generally enough. If an appointment runs late, the worker stays, so you won’t be left finding your own way home because a booking window closed.

For anything urgent, call and ask.

How does it start?

It starts with a phone call to our office. You tell us what you need, or what you're not sure about. Then we look at your plan and funding, meet you, and agree in writing what your support looks like. Support begins after that, with review dates built in so it keeps fitting your life.

  1. Call us.

    08 7009 4462. Tell us what you need — or what you're not sure about. Working that out is a normal first conversation.

  2. Plan it together.

    We look at your plan and your funding, meet you, and agree what support looks like — in writing, before anything starts.

  3. Support begins.

    With review dates built in, so it keeps fitting as your life changes.

Questions people ask

What does NDIS travel and transport assistance cover?

It covers getting you where you need to go when you can't travel or use public transport on your own because of your disability. The NDIS lists transport to community activities and education, a provider's travel costs, taxis or private transport, and travel training. Complete Choice supports trips to appointments, work, study, shopping and social activities across Adelaide, within 100km of the CBD.

Is this a taxi service?

No. A support worker travels with you and can stay for the appointment or activity. If it helps, they come in with you, take notes and make sure you understood what was said before you leave. If an appointment runs late, the worker stays, so you won't be left finding your own way home because a booking window closed.

Can you take me to medical appointments?

Yes. A worker can take you to medical and allied health appointments and come in with you if you'd like. They can take notes and check you understood what was said before you leave. Ambulance and health transport services aren't NDIS supports, so for those you go through the health system rather than your NDIS plan.

Can you arrange a wheelchair-accessible vehicle?

Yes, we can arrange one. Tell us when you book, so the right vehicle is ready for your trip. For other trips, support workers use their own vehicles or company vehicles. If you're not sure what you need, call our office and we'll talk it through.

Can you help me learn to use public transport?

Yes. Travel training builds your confidence and skills to use public transport safely and on your own. We plan the route with you, read the timetable together, practise the trip until it's familiar, and work through what to do if a bus doesn't come or you miss a stop. Before you start, we check with you how it fits your plan.

How much notice do you need for transport?

For regular transport, a couple of days' notice is generally enough. If you need a wheelchair-accessible vehicle, mention it when you book so we can arrange one. For anything urgent, call our office and ask. We'll tell you honestly what's possible, rather than promising a time we can't keep, so you can make other plans if you need to.

Can the NDIS pay for transport?

Yes, if you can't travel or use public transport on your own because of your disability. The NDIS can fund a support worker's help to travel, taxis or private transport, and travel training. If you're eligible, recurring transport funding is also paid to you. The NDIS considers what help family and community can reasonably give. Public transport fares aren't NDIS supports.

What is NDIS recurring transport funding?

Recurring transport is NDIS funding for travel to and from work, study, day programs and community, social or recreational activities, using taxis, rideshare or other private travel. It's the only category in the recurring supports budget, and it appears only if you're eligible. It's paid to your bank account on a regular basis, or you claim it through the portal or app.

Talk to someone who can actually answer.

Call 08 7009 4462 and you'll reach a person who knows what's available today — not a call centre reading a screen.

08 7009 4462

Mobile 0424 000 751