Information for Support Coordinators and Plan Managers
Everything you need to decide whether to refer, without a phone call.
Complete Choice is a registered National Disability Insurance Scheme (NDIS) provider in Salisbury, serving Adelaide within 100km of the CBD. On 22 October 2026 it had Supported Independent Living (SIL) rooms in Hillcrest, Magill, Munno Para West and Salisbury North. Call 08 7009 4462 or refer below.
Capacity is dated and updated weekly. If we can't take someone, we say why in the same response. Our registration — including its conditions — is published in full.
Capacity right now
Last updated 22 October 2026
| Service | Status | Detail |
|---|---|---|
| Supported Independent Living | Open | Rooms in Hillcrest · Magill · Munno Para West · Salisbury North |
| Medium Term Accommodation | Call to confirm | — |
| Short Term Accommodation | Call to confirm | — |
| Community nursing | Call to confirm | — |
| Personal care / in-home | Call to confirm | — |
| Community participation | Call to confirm | — |
| Support Coordination | Call to confirm | — |
If a row says open, it was open the morning of that date. Where a row says call to confirm, we haven't dated it this week — so ring 08 7009 4462 and you'll get today's answer rather than last month's.
Registration and evidence
Complete Choice · Complete Choice SA Pty Ltd · ABN 85 643 535 497 · 39 John St, Salisbury SA 5108 · approved, in force until 9 December 2027.
All fourteen registration groups
- Assistance with Daily Personal Activities
- High Intensity Daily Personal Activities
- Assistance with Daily Life Tasks in a Group or Shared Living Arrangement
- Supported Independent Living
- Assistance with Accommodation and Tenancy Obligations
- Assistance in Coordinating or Managing Life Stages, Transitions and Supports
- Support Coordination
- Participation in Community, Social and Civic Activities
- Innovative Community Participation
- Development of Daily Living and Life Skills
- Community Nursing Care
- Therapeutic Supports
- Assistance with Travel and Transport Arrangements
- Household Tasks
Three conditions apply to our registration.
We publish them rather than leave you to find them:
- Single-worker risk assessment. Where someone chooses to be supported by one worker alone rather than a team for daily personal activities, we complete a risk assessment before that support starts. It exists to keep people safe when there is no second person present.
- Supplementary Module assessment — scheduled at our mid-term audit, within 18 months of registration.
- Module 5A (Assistance with Supported Independent Living (SIL)) — assessed at the same audit.
Referring
Send us:
- Participant name and contact
- Plan dates and relevant funding
- The support sought
- Current supports and providers
- Any clinical or behaviour risk we should know before responding
- Your details
What happens
We respond within one business day. If we can take it, you get a named contact and a proposed next step. If we can't, we tell you why in that same response — not silence.
Refer a participantYour direct contact
Agyapal Singh, Director · 0424 000 751 · manager@completechoice.com.au
Documents
Service agreement template, certificate of currency, capability statement and policy summaries are available on request — call 08 7009 4462 or email info@completechoice.com.au and we'll send them the same day.
Feedback and complaintsVacancy alerts
We email coordinators and Plan Managers when a Supported Independent Living (SIL) vacancy opens or a Short Term Accommodation (STA) period frees up. Vacancy and capacity only — no newsletter, no marketing, one-click unsubscribe.
SubscribeWhat we don't provide
Not registered for: Specialist Disability Accommodation, Plan Management, Specialist Behaviour Support, Early Childhood supports, Assistive Technology, Home Modifications. No day centre or group programs — our community participation is one-to-one. If that's what your participant needs, we'll say so on the first call and point you somewhere useful.
Every coordinator has lost a week to a provider who said yes to everything. We'd rather be the one you call first because we say no fast.
Questions people ask
Is Complete Choice a registered NDIS provider?
Yes. Complete Choice SA Pty Ltd is registered with the NDIS Quality and Safeguards Commission for 14 registration groups, approved until 9 December 2027. Three conditions apply to the registration, and they are published on the Commission's register. You can check the full record yourself by searching the NDIS Provider Register for Complete Choice.
How fast do you respond to referrals?
We respond within one business day, with a named contact. If we can take the referral, you get a proposed next step. If we can't, we tell you why in that same response, so you can approach another provider without waiting on us. If a referral is urgent, call our office as well as sending it.
Do you take complex clinical needs?
Yes, where we can staff the specific support safely. Complete Choice is registered for High Intensity Daily Personal Activities and for Community Nursing Care, so nursing can be part of a participant's support. Workers are trained and assessed for each person's specific support, as the NDIS Practice Standards require. Send the clinical detail and we'll tell you honestly whether we can take it.
Can you take a hospital discharge?
Yes. We accept referrals from hospital discharge teams, social work departments and Support Coordinators. Call our office with the clinical detail and we'll tell you what we have and when. We don't make turnaround promises we can't hold. You get a straight answer on the first call, so you can plan around a real date instead of a hopeful one.
How do you manage the conflict of interest between Support Coordination and SIL?
Complete Choice provides both Support Coordination and Supported Independent Living (SIL), and treats that as a real conflict of interest. Where we provide both to the same person, we disclose it in writing at the start. The coordination and accommodation teams are separate people. Whenever housing is discussed, we present alternatives to our own homes, and either service can change without affecting the other.
How do I hear about vacancies first?
Sign up for vacancy alerts. We email Support Coordinators and Plan Managers when a Supported Independent Living (SIL) vacancy opens, before the listing goes public, so you can put a participant forward early. If you need an answer sooner, call our office and we'll tell you what's available that day.
Guides on this topic
- How to find a SIL vacancy in Adelaide
Where to look for a Supported Independent Living vacancy in Adelaide: your Support Coordinator, Housing Hub and providers' own listings, and what to have ready.
- How to refer someone to Complete Choice
For Support Coordinators and Plan Managers — what to include in a referral to Complete Choice, what happens next, and how consent is handled.
- 7 questions to ask on a SIL home visit
What to ask when you visit a Supported Independent Living home — access, overnight support, housemates, health needs and leaving. Printable checklist.
Send us a referral.
A named contact and a next step if we can take it — and a reason in the same response if we can't.
08 7009 4462Mobile 0424 000 751