Information for Support Coordinators and Plan Managers
Everything you need to decide whether to refer, without a phone call.
Capacity is dated and updated weekly. Our registration — including its conditions — is published in full.
Capacity right now
| Service | Status | Detail |
|---|---|---|
| Supported Independent Living | Call to confirm | Hillcrest · Magill · Munno Para West · Salisbury North |
| Medium Term Accommodation | Call to confirm | — |
| Short Term Accommodation | Call to confirm | — |
| Community nursing | Call to confirm | — |
| Personal care / in-home | Call to confirm | — |
| Community participation | Call to confirm | — |
| Support Coordination | Call to confirm | — |
If a row says open, it was open the morning of that date. Where a row says call to confirm, we haven't dated it this week — so ring08 7009 4462 and you'll get today's answer rather than last month's.
Registration and evidence
Complete Choice · Complete Choice SA Pty Ltd · ABN 85 643 535 497 · 39 John St, Salisbury SA 5108 · approved, in force until 9 December 2027.
All fourteen registration groups
- Assistance with Daily Personal Activities
- High Intensity Daily Personal Activities
- Assistance with Daily Life Tasks in a Group or Shared Living Arrangement
- Supported Independent Living
- Assistance with Accommodation and Tenancy Obligations
- Assistance in Coordinating or Managing Life Stages, Transitions and Supports
- Support Coordination
- Participation in Community, Social and Civic Activities
- Innovative Community Participation
- Development of Daily Living and Life Skills
- Community Nursing Care
- Therapeutic Supports
- Assistance with Travel and Transport Arrangements
- Household Tasks
Three conditions apply to our registration.
We publish them rather than leave you to find them:
- Single-worker risk assessment. Where someone chooses to be supported by one worker alone rather than a team for daily personal activities, we complete a risk assessment before that support starts. It exists to keep people safe when there is no second person present.
- Supplementary Module assessment — scheduled at our mid-term audit, within 18 months of registration.
- Module 5A (Assistance with SIL) — assessed at the same audit.
Referring
Send us:
- Participant name and contact
- Plan dates and relevant funding
- The support sought
- Current supports and providers
- Any clinical or behaviour risk we should know before responding
- Your details
What happens
We respond as quickly as we can, and always with a named contact. If we can take it, you get a named contact and a proposed next step. If we can't, we tell you why in that same response — not silence.
Refer a participantYour direct contact
Call 08 7009 4462 and ask for the person handling referrals — you'll be given a name, and that name stays with your referral.
Documents
Service agreement template, certificate of currency, capability statement and policy summaries are available on request — call08 7009 4462 or emailinfo@completechoice.com.au and we'll send them the same day.
Feedback and complaintsVacancy alerts
We email coordinators and Plan Managers when a SIL vacancy opens or an STA period frees up. Vacancy and capacity only — no newsletter, no marketing, one-click unsubscribe.
SubscribeWhat we don't provide
Not registered for: Specialist Disability Accommodation, Plan Management, Specialist Behaviour Support, Early Childhood supports, Assistive Technology, Home Modifications. No day centre or group programs — our community participation is one-to-one. If that's what your participant needs, we'll say so on the first call and point you somewhere useful.
Every coordinator has lost a week to a provider who said yes to everything. We'd rather be the one you call first because we say no fast.
Questions people ask
Is Complete Choice registered?
Yes — NDIS Commission, approved to 9 December 2027, fourteen groups, conditions published, register linked.
How fast do you respond to referrals?
We respond as quickly as we can, and always with a named contact. If we can't take it, you'll know in the same response.
Do you take complex clinical needs?
We're registered for High Intensity Daily Personal Activities and Community Nursing Care — a registered nurse oversees the clinical side and trains the support team. Send the detail; we'll tell you honestly whether we can staff it safely.
Can you take a hospital discharge?
We accept discharge referrals. Call and we'll tell you what we have and when — no turnaround promises we can't hold.
You provide coordination and SIL — the conflict?
Treated as real: written disclosure, separate teams, alternatives always presented.
How do I hear about vacancies first?
Vacancy alerts — coordinators hear before a listing goes public.
Send us a referral.
A named contact and a next step if we can take it — and a reason in the same response if we can't.
08 7009 4462