Guide
How to refer someone to Complete Choice
By Team Complete Choice · Last reviewed 25 September 2026
Send the referral form, or call 08 7009 4462. Include the participant's plan dates and funding, the support they need, their current supports, and any clinical or behaviour risk we should know. We respond with a named contact: a next step if we can help, or a reason in the same response if we can't.
How can I refer someone to Complete Choice?
You can refer using the referral form, which is built for coordinators, Plan Managers, allied health and hospital discharge teams. You can also call 08 7009 4462, Monday to Friday, 9am to 5pm, or your direct contact, Agyapal Singh, Director, on 0424 000 751.
If a participant or their family wants to contact us themselves, the enquiry form is the right one for them.
What should a referral include?
A referral with these details lets us give you a real answer the first time. If you don’t have all of it, send what you have. We’d rather start the conversation than wait for a perfect form. The details that help most:
- the participant’s name and contact details
- their plan dates and the relevant funding
- the support they’re looking for
- their current supports and providers
- any clinical or behaviour risk we should know before we respond
- your own details, so we can come straight back to you.
Do I need the participant’s consent before I refer?
If the participant hasn’t given consent yet, say so on the form. We hold the referral and contact nobody until you confirm it’s been given. You don’t have to wait for every other detail: send what you have and say what’s still outstanding.
What happens after I send a referral?
We respond with a named contact. If we can take the referral, you’ll get a next step. If we can’t, you’ll get the reason in the same response, so you can move on without waiting on us. For complex clinical needs, send the detail.
We’ll tell you honestly whether we can staff it safely, rather than accept a referral we’d later have to hand back.
How do you manage the conflict of interest between Support Coordination and SIL?
We provide both Support Coordination and Supported Independent Living (SIL). That’s a conflict of interest, and we’d rather name it than have you find it. Where we provide both for the same person, we disclose it in writing at the start.
The coordination team and the accommodation team are separate people. Whenever housing is discussed, we present alternatives to our own homes, and the participant can change either service without affecting the other.
How do I hear about vacancies first?
Sign up for vacancy alerts. We email Support Coordinators and Plan Managers when a SIL vacancy opens, before the listing goes public. Our current vacancies are always dated with the day availability was last confirmed, and our page for Support Coordinators shows capacity across every service.