Frequently asked questions
Answers from across our site, in one place.
These are the questions people ask Complete Choice, a registered National Disability Insurance Scheme (NDIS) provider in Salisbury, about housing, daily support, nursing, referrals, funding and registration across Adelaide. Every answer is copied from the page it comes from and links back to it.
Short names used below: Supported Independent Living (SIL), Medium Term Accommodation (MTA), Short Term Accommodation (STA), Specialist Disability Accommodation (SDA) and the National Disability Insurance Agency (NDIA). The NDIS glossary explains the rest.
Accommodation
What's the difference between SIL and SDA?
Supported Independent Living (SIL) pays for the people who support you: support workers who help or supervise you at home, up to 24 hours a day. Specialist Disability Accommodation (SDA) pays for a purpose-built home for people with extreme functional impairment or very high support needs. They’re separate parts of your plan, and you can have one without the other. Complete Choice is registered for SIL, not SDA.
Does the NDIS pay my rent?
No. The NDIS doesn't pay rent or bills. Supported Independent Living (SIL) funding covers the support you receive, not your housing costs, and you pay rent, board, food and utilities from your own income, usually including the Disability Support Pension. Medium Term Accommodation (MTA) works differently: it covers the accommodation itself, for up to 90 days, but not food or bills.
Does the NDIS fund housing?
Only in limited ways. The NDIS doesn't pay rent, bills or day-to-day living costs. Specialist Disability Accommodation (SDA) funds purpose-built housing for people with extreme functional impairment or very high support needs. Medium Term Accommodation (MTA) can fund somewhere to live for up to 90 days in specific circumstances. Other supports help you find a home, keep it and live in it as independently as you can.
Who qualifies for NDIS housing?
It depends on the support, and not every NDIS participant is eligible for home and living supports. Supported Independent Living (SIL) may suit you if you need someone with you 24 hours a day, including overnight. Specialist Disability Accommodation (SDA) is for extreme functional impairment or very high support needs. The National Disability Insurance Agency (NDIA) decides, based on evidence from your treating health professionals.
What is Medium Term Accommodation?
Medium Term Accommodation (MTA) is NDIS funding for somewhere to live for up to 90 days while you wait to move into a more permanent home: your home isn't ready yet, modifications are underway, or you're leaving hospital. It covers the accommodation only. Your day-to-day support continues through your other funded supports. MTA is usually a one-off, and it isn't emergency housing.
How long can I stay in Short Term Accommodation?
Short Term Accommodation (STA) is usually funded for up to 28 days a year. You can use it flexibly, for example in stays of up to 14 days at a time, or one weekend a month. Since October 2025 the NDIS calls it short term respite. The funding has to last for the whole length of your plan.
Do I need a Support Coordinator to arrange housing?
No, but it helps. A Support Coordinator can gather the evidence for a home and living request and manage the process with the National Disability Insurance Agency (NDIA). If you have Supported Independent Living (SIL) funding, you may have funding for a coordinator too. We're registered to provide Support Coordination ourselves, and we'll tell you honestly whether you need it.
Which suburbs do you cover?
Adelaide, within 100km of the CBD. That's not statewide, and not regional South Australia. Our Supported Independent Living (SIL) homes are currently in Hillcrest, Magill, Munno Para West and Salisbury North, and in-home support, such as personal care and household tasks, runs across the whole metropolitan area. You don't need to live in one of our homes to have us support you.
How do I apply for a SIL vacancy?
Start with a conversation: call 08 7009 4462, send an enquiry, or ask your Support Coordinator to refer you. If a Supported Independent Living (SIL) home looks like a fit, you visit, see the house and meet the people who live there. Housemates have a say before anyone decides, and so do you. If it works, we plan the move with you and your coordinator.
How current are Complete Choice's SIL vacancy listings?
Each Supported Independent Living (SIL) home is listed with the date its availability was last confirmed. If a listing says available, it was available on the morning of that date. Listings are re-checked weekly. If a date looks old, or a home has no dated status, call and we'll tell you what's open today rather than leave you guessing.
Can my Support Coordinator refer me?
Yes. Support Coordinators can refer you through the referral form on the Complete Choice website, and can sign up for vacancy alerts to hear about openings before a listing goes public. Plan Managers can sign up for alerts too. You don't need a coordinator to ask about a home, though: you can call or send an enquiry yourself.
Can I see a SIL home and meet the housemates before I decide?
Yes. You visit, see the house and meet the people who live there before anyone decides, and the housemates have a say too. Nobody moves in on paper. Each Supported Independent Living (SIL) home has its own listing with real photographs and room details. Call 08 7009 4462 to arrange a viewing; the exact address is given when you book.
What is Supported Independent Living?
Supported Independent Living (SIL) is NDIS funding for support workers to help or supervise you with daily tasks, 24 hours a day, 7 days a week, in a shared home or on your own. It's for people who need someone there around the clock, including overnight. It pays for the support workers, not the house. Rent, food and bills stay yours.
Does SIL funding pay my rent?
No. Supported Independent Living (SIL) funding pays for support workers, not the property. The NDIS says SIL can't be used for rent or other day-to-day living costs. Rent, board, food and utilities come from your own income, usually including the Disability Support Pension. Ask us what living in a particular home costs, and we'll tell you before you decide.
Who qualifies for Supported Independent Living?
Supported Independent Living (SIL) may suit you if you need a support worker with you 24 hours a day, including overnight, who helps with daily activities for at least 8 of those hours and gives some help or supervision for the rest. The National Disability Insurance Agency (NDIA) decides, based on evidence from your treating health professionals. If you need less support, other home and living supports may suit you better.
How much SIL funding will I get?
There's no set amount. The National Disability Insurance Agency (NDIA) decides your Supported Independent Living (SIL) funding, based on your disability support needs and whether support is shared with housemates. Two people in the same house can have very different amounts. SIL is funded as one-to-one support only in limited situations. A Support Coordinator or your my NDIS contact can help you put the evidence together.
How much does Supported Independent Living cost me?
Supported Independent Living (SIL) funding in your NDIS plan pays for your support workers. Your living costs are yours. In a Complete Choice home, rent starts from $150 a week (conditions apply). What else you contribute, such as food and utilities, depends on the home, and is agreed in writing before you move in. Ask us for the full weekly figure for a specific home.
Can I choose who I live with?
Yes, and the people already living there choose too. You meet the household before you decide, and they meet you. Ask us whether a trial stay suits you, and what it would involve. If a home isn't the right fit, saying so is the correct outcome, not a failure. Then we work out what would suit you better: the house, the housemates or the staffing pattern.
Is Complete Choice registered to provide SIL?
Yes. Complete Choice is registered with the NDIS Quality and Safeguards Commission, approved through 9 December 2027. From 1 October 2026, Supported Independent Living (SIL) can only be delivered by providers that are registered, or that applied to register before that date. Our registration groups and conditions are published in full, with the Commission's register linked so you can check independently.
How is MTA different from Short Term Accommodation (STA)?
Short Term Accommodation (STA), now called short term respite, gives the people who support you a break. It's usually funded for up to 28 days a year, in stays of up to 14 days. Medium Term Accommodation (MTA) is somewhere to live for up to 90 days while you wait to move into a more permanent home. MTA is usually a one-off.
How is MTA different from SIL?
Supported Independent Living (SIL) funds support workers in a permanent home, and never pays for the housing. Medium Term Accommodation (MTA) funds the accommodation itself, temporarily, for up to 90 days, while your support continues through your other funding. If you're leaving hospital and you're eligible for SIL, you don't need a confirmed long-term home before you can get MTA.
How long can I stay in Medium Term Accommodation?
Up to 90 days. The NDIS describes Medium Term Accommodation (MTA) as funding to live somewhere for up to 3 months, only in specific circumstances, while you wait to move into your long-term home. It's usually a one-off support, because the next step is moving into that home. Plan the move early with your Support Coordinator, so the 90 days don't run out first.
Does MTA cover food and bills?
No. Medium Term Accommodation (MTA) covers the accommodation only. Food, internet, electricity and other day-to-day living costs stay yours, the same as anywhere. Your personal care and other supports continue separately through your NDIS plan. Ask us what a stay will cost you before you decide, so nothing catches you or your family out.
Can Medium Term Accommodation be extended past 90 days?
Not usually. Medium Term Accommodation (MTA) is generally funded for up to 90 days, and usually only once, because it's a bridge to your long-term home. If that home is delayed, talk to your Support Coordinator or your my NDIS contact early, before the 90 days run out, about what options you have.
Can I go straight from hospital into MTA?
Yes. Leaving hospital is one of the situations Medium Term Accommodation (MTA) is for. If you're eligible for Specialist Disability Accommodation (SDA), Supported Independent Living (SIL), individualised living options or home modifications, you don't need a confirmed long-term home first. We accept referrals from hospital discharge teams and social work departments.
Is MTA emergency housing?
No. The NDIS is clear that Medium Term Accommodation (MTA) isn't emergency or crisis accommodation. It's a bridge to a long-term home, or a way to leave hospital sooner while you find one. If you need somewhere to stay urgently, call our office and we'll point you to the right service.
What is Short Term Accommodation?
Short Term Accommodation (STA), now also called short term respite, is NDIS funding that gives you time apart from your usual care arrangements, so the people who support you can take a short break. It pays for your supports during the stay and standard accommodation, not food. It's usually funded for up to 28 days a year.
Is STA the same as respite?
Yes. In October 2025 the NDIS renamed short term accommodation "short term respite". It's the same support — time apart from your usual care arrangements so the people who care for you can take a break. NDIS pricing still calls it Short Term Accommodation.
Does the NDIS pay for respite?
Yes, if it's in your plan. The NDIS funds short term respite, also called Short Term Accommodation (STA), from your Core Supports budget, under Assistance with Daily Life. It's usually funded for up to 28 days a year. If you think you need it and it isn't in your plan, talk to your my NDIS contact about including it.
Who can get short term respite?
You may be able to get short term respite funding if you live with the family, friends or carers who support you, or get daily drop-in support, and they give you more than six hours of disability-related support a day. Children and young people under 18 can get it in some situations. Your my NDIS contact decides what goes in your plan.
How many days of short term respite does the NDIS fund?
Usually up to 28 days a year. You can use it flexibly, for example a block of up to 14 days at a time, or one weekend a month. The funding has to last for the whole length of your plan, so if you use it faster than planned, it can run out before your plan ends.
What does NDIS respite include?
NDIS respite includes support with everyday activities during your stay, like showering, cooking and toileting, and standard accommodation. It doesn't include food or meals, holiday packages, airfares, or entertainment such as theme parks and cinema. Ask us how meals work for your stay, and what they cost, before you book.
How far ahead should I book?
As early as you can. Asking costs nothing, and we'll tell you honestly which dates are open rather than guess. You need short term respite funding in your NDIS plan, under Core Supports. Not sure if you have it? We'll look at your plan with you before you book anything.
What if my needs are complex?
We're registered for High Intensity Daily Personal Activities, so we can support complex needs during a short stay — personal care, medication support, and nursing input where it's funded. Tell us the detail up front and we'll confirm honestly whether we can staff it safely.
What does NDIS tenancy assistance cover?
NDIS accommodation and tenancy assistance covers help to find a home and help to keep it: searching and applying, coming to inspections, explaining your lease in plain language, dealing with the agent or landlord, and sorting problems before they become a formal notice. It doesn't pay your rent, it doesn't provide the housing, and it isn't legal representation.
Which NDIS funding pays for tenancy assistance?
Capacity Building Supports, under Improved Living Arrangements. Under the NDIS Pricing Schedule 2026-27 it's claimed as Assistance with Accommodation and Tenancy Obligations. If it isn't in your plan, your Support Coordinator or your my NDIS contact can explain how to ask for it, and we can help you work out what to ask for.
Can you help me find a rental?
Yes. We help you search listings and work out what's realistic, prepare an application that presents you well, come to inspections with you, and read the lease with you before you sign. We can also help organise bond, connections and the practical parts of moving in. We don't provide the housing ourselves under this support.
Can the NDIS help me find housing?
Yes, in some ways. The NDIS says it may fund supports that help you find and maintain suitable housing, such as accommodation and tenancy assistance. It doesn't pay your rent, bills or day-to-day living costs. Specialist Disability Accommodation (SDA), for people with very high support needs, funds the housing itself. Talk to your my NDIS contact about which home and living supports suit you.
Can you help with a breach notice?
Yes, and sooner is far better. Bring the notice to us before the response date, not after. We'll help you understand what it says, what the landlord or agent is asking for, and how to respond. We're not a legal service, so where the dispute needs legal representation, we'll help you find it.
Do you provide the housing?
Not under this support. Tenancy assistance helps you find and keep a home you rent from a landlord or agent. We work alongside them, not in place of them, and we're not a real estate agent. If you're looking for a home with support workers there around the clock, that's Supported Independent Living (SIL).
Can I get tenancy assistance alongside other NDIS supports?
Yes. Tenancy assistance sits beside personal care, household tasks and community participation without affecting them. It's funded from Capacity Building Supports, while those everyday supports are usually funded from Core Supports. Ask us how they fit together in your plan, and we'll go through it with you.
Who can get short term respite funding?
The NDIS says you may be able to if you live with family, friends or a carer who support you, or get daily drop-in support, and they give you more than six hours of disability-related support a day. Your NDIS contact decides what goes in your plan.
More on Short term respite in 2026: who can get it, how many days, and what it covers
How many days of short term respite can I use?
It's usually funded for up to 28 days a year. You can use it flexibly, for example a block of up to 14 days, or one weekend a month. It has to last for the whole length of your plan.
More on Short term respite in 2026: who can get it, how many days, and what it covers
Does short term respite pay for food or a holiday?
No. The NDIS says short term respite funding can't pay for food or meals, holiday packages, holiday accommodation, airfares or entertainment such as theme parks and cinema. It pays for your supports and standard accommodation, like a motel, cabin or respite accommodation, while the people who usually care for you take a short break.
More on Short term respite in 2026: who can get it, how many days, and what it covers
Where are SIL vacancies listed in Adelaide?
Supported Independent Living (SIL) vacancies in Adelaide are listed in three places. Your Support Coordinator is the first to ask, because they know which providers are taking referrals. Housing Hub lists disability housing vacancies from providers and can be searched by area. Many providers, including Complete Choice, also publish their own vacancy pages. Look for a listing that shows the date it was last checked.
Do I need SIL funding before I look?
You can start looking at any time, but a provider will need to know what's in your plan. Supported Independent Living (SIL) funding pays for the support workers in the home, so it matters whether you have it and what your plan dates are. If SIL isn't in your plan yet, talk to your Support Coordinator or your NDIS contact about whether it suits your needs.
How do I know a vacancy is still available?
Look for a date, then call. A listing that says when availability was last confirmed tells you far more than one that just says "available". Complete Choice's vacancy pages show the date each home was last checked. A room can still be taken between checks, so call the provider before you plan a visit and ask them to confirm it that day.
Can I visit a SIL home before I decide?
Yes, and you should. Ask to see the Supported Independent Living (SIL) home and meet the people who live there before you decide. A good provider expects it, and the housemates will want a say too. Take a checklist and write the answers down, because after two or three homes they blur.
Can I bring someone with me to a SIL home visit?
Yes. Bring a family member, a friend or your Support Coordinator to a Supported Independent Living (SIL) home visit. A second person notices things you won't, and remembers the answers. Agree beforehand who will ask what, so you cover access, overnight support, housemates, health needs, costs and what happens if it doesn't work out.
What if I'm unhappy with a SIL provider later?
Raise it with the provider first if you can, and ask what happens next. You can also go straight to the NDIS Quality and Safeguards Commission on 1800 035 544, at any time, without telling the provider. If it still isn't working, ask how much notice you'd give and whether you can change provider without losing your home.
What's the difference between SIL and MTA?
Supported Independent Living (SIL) is ongoing funding for support workers in the home you live in, up to 24 hours a day. Medium Term Accommodation (MTA) is a temporary place to live for up to 90 days, usually once, while your long-term home isn't ready or after a hospital stay. MTA covers the accommodation only, not food, bills or your support.
How many days of short term respite can I have?
The NDIS says short term respite, formerly Short Term Accommodation (STA), is usually funded for up to 28 days a year. You can use it flexibly, for example a block of up to 14 days at a time, or one weekend a month. The funding has to last for the whole length of your plan, so spread your stays across it.
Is there a SIL vacancy in Hillcrest?
Our Supported Independent Living (SIL) home on Condamine Street in Hillcrest is listed with its availability and the date it was last confirmed, so you can see how current the information is. Availability changes as people move in and out. Call our office and we'll tell you what's open today, and arrange a viewing if it suits you.
What's near the Hillcrest home?
A local park, Augusta Street Reserve, is about 450 metres from Condamine Street, and Coles at Greenacres Shopping Mall is about 750 metres. Hillcrest Medical Centre on North East Road is about 1.6km away for a GP. Gilles Plains Shopping Centre is about 2km from the suburb, and the Klemzig O-Bahn interchange is about 3.6km.
What accessibility does the Hillcrest home have?
Complete Choice describes the Condamine Street home as accessible, but its specific features haven't been confirmed, so none are listed rather than guessed. If you need step-free entry, a particular doorway width or a certain kind of bathroom, call our office and ask what accessible means for your needs. We'll check rather than guess.
Is there public transport near the Hillcrest home?
Yes. The nearest bus stop, on Fosters Road, is about 350 metres from Condamine Street, a four-minute walk. The Klemzig O-Bahn interchange, the fast bus into the city, is about 3.6km away. By car, the Adelaide CBD is about 11km from Hillcrest, around 25 minutes along North East Road.
Is there a SIL vacancy in Magill?
Our Supported Independent Living (SIL) home on Colton Avenue in Magill is listed with its availability and the date it was last confirmed, so you can see how current the information is. Availability changes as people move in and out. Call our office and we'll tell you what's open today, and arrange a viewing if it suits you.
How far is the Magill home from shops and transport?
The Magill Village shops are about 200 metres from the Colton Avenue home. The nearest bus stop, on Magill Road at Arthur Street, is about 1km away, and buses connect Magill with the city. By car, the Adelaide CBD is about 9km, around 20 minutes along Magill Road or Kensington Road.
What accessibility does the Magill home have?
The Colton Avenue home in Magill has an accessible bathroom and a wheelchair-friendly ramp at the entry. Other details, such as doorway widths and turning space, aren't listed yet. Ask us for any measurement you need, and we'll measure it rather than guess from photographs. We'd rather measure a doorway than have you find out on moving day.
Do you only support people who live in the home?
No. We deliver NDIS supports to people living in their own homes across Adelaide's eastern suburbs too, including personal care, household tasks and community participation. Our service area is Adelaide, within 100km of the CBD, so you don't need to live in one of our homes to have Complete Choice support you.
Is there a SIL vacancy in Munno Para West?
Our Supported Independent Living (SIL) home on Peerless Road in Munno Para West is listed with its availability and the date it was last confirmed, so you can see how current the information is. Availability changes as people move in and out. Call our office and we'll tell you what's open today, and arrange a viewing if it suits you.
How far is Munno Para West from Elizabeth and Gawler?
By road, Elizabeth City Centre is about 8km from Munno Para West, roughly 15 minutes by car, and Gawler is about 12km, roughly 17 minutes. Playford Town Centre, with shops and a GP, is closer, about 1.6km from Peerless Road. The Adelaide CBD is about 43km away, around 45 minutes via the M2.
What accessibility does the Munno Para West home have?
Complete Choice describes the Peerless Road home as accessible, but its specific features haven't been confirmed, so none are listed rather than guessed. If you need step-free entry, a particular doorway width or a certain kind of bathroom, call our office and ask what accessible means for your needs. We'll check rather than guess.
Is there public transport near the Munno Para West home?
Yes. The nearest bus stop is on Curtis Road, about 700 metres from Peerless Road, a ten-minute walk. If you're driving in from the city, allow about 45 minutes via the M2. Our Salisbury office is about 14km away, around 20 minutes by car. The exact address is given when you book a viewing, with directions to the door.
What's near the Munno Para West home?
Peerless Reserve, a local park, is about 200 metres from Peerless Road, a three-minute walk. Playford Town Centre is about 1.6km away, with shops and Playford Family Medical Centre for a GP. For the bigger centres of Adelaide's north, Elizabeth City Centre is about 8km by road and Gawler about 12km.
Where is Complete Choice's office?
Complete Choice's office is at 39 John St, Salisbury SA 5108, in the Salisbury town centre, about 250 metres from Salisbury railway station. It's open Monday to Friday, 9am to 5pm. Those are office hours, not support hours. If you'd like to talk in person, call first so the right person is there to see you.
Do you have a Supported Independent Living (SIL) home in Salisbury?
Yes. Complete Choice has a Supported Independent Living (SIL) home on Wyndham Road in Salisbury North, about 4km, or ten minutes by car, from the office. It has a level-entry shower with grab rails and a fold-down seat. Its listing shows the availability and the date it was last confirmed. Call our office to check what's open today.
Can I get to the office by public transport?
Yes. Salisbury railway station, on the Gawler line, is about 250 metres from the office at 39 John St, a three-minute walk. If you're coming from the city by train, it's the simplest way to reach us. If you're driving from the CBD, Salisbury is about 22km north; tell us you're coming and we'll explain where to park.
Do you only support people in Salisbury?
No. Salisbury is our base, and we support people across Adelaide, within 100km of the CBD. That's not statewide, and not regional South Australia. You don't need to live in one of our homes, or near the office, to have Complete Choice support you at home or in the community.
Which NDIS supports are available in Salisbury?
From our office at 39 John St, Complete Choice delivers NDIS supports across Salisbury and the rest of Adelaide, within 100km of the CBD. They include Supported Independent Living (SIL), Medium Term Accommodation, short term respite, personal care, household tasks, community participation, community nursing, travel assistance and Support Coordination. Therapy is arranged through other providers, not delivered by our own staff.
Is there a room available in the Hillcrest home?
As of 22 October 2026, this Supported Independent Living (SIL) home in Hillcrest has rooms available — call to check which room. Availability changes as people move in and out, so it's re-checked weekly, and the listing for the Hillcrest home always shows the date it was last confirmed. Call 08 7009 4462 before you plan around it, and we'll tell you what's open today.
Is the Hillcrest home wheelchair accessible?
Complete Choice describes the Hillcrest home as accessible, but its specific features haven't been confirmed, so none are listed rather than guessed from photographs. If you need step-free entry, a particular doorway width or a certain kind of bathroom, call 08 7009 4462 and ask what accessible means for your needs. We'll check rather than guess.
Can I visit the Hillcrest home before deciding?
Yes. You visit the Hillcrest home, see the house and meet the people who live there before anyone decides, and the housemates have a say too. Bring a family member, a friend or your Support Coordinator if you'd like. Call 08 7009 4462 to arrange it. The exact address is given when you book, not published, to protect the people who live there.
What does it cost to live in the Hillcrest home?
Supported Independent Living (SIL) funding covers your support, not your housing. You pay rent, board, food and utilities from your own income, usually including the Disability Support Pension. Rent starts from $150 a week (conditions apply). What else you contribute, such as food and utilities, depends on the home, and is agreed in writing before you move in. Ask us for the full weekly figure for a specific home.
Is there a room available in the Magill home?
As of 22 October 2026, this Supported Independent Living (SIL) home in Magill has 2 rooms available. Availability changes as people move in and out, so it's re-checked weekly, and the listing for the Magill home always shows the date it was last confirmed. Call 08 7009 4462 before you plan around it, and we'll tell you what's open today.
Is the Magill home wheelchair accessible?
These accessibility features are listed for the Magill home: accessible bathroom; wheelchair-friendly ramp. Only confirmed features are listed. Whether it suits your wheelchair depends on details like doorway widths and turning space, so ask for any measurement we haven't listed, and we'll measure it rather than guess.
Can I visit the Magill home before deciding?
Yes. You visit the Magill home, see the house and meet the people who live there before anyone decides, and the housemates have a say too. Bring a family member, a friend or your Support Coordinator if you'd like. Call 08 7009 4462 to arrange it. The exact address is given when you book, not published, to protect the people who live there.
What does it cost to live in the Magill home?
Supported Independent Living (SIL) funding covers your support, not your housing. You pay rent, board, food and utilities from your own income, usually including the Disability Support Pension. Rent starts from $150 a week (conditions apply). What else you contribute, such as food and utilities, depends on the home, and is agreed in writing before you move in. Ask us for the full weekly figure for a specific home.
Is there a room available in the Munno Para West home?
As of 22 October 2026, this Supported Independent Living (SIL) home in Munno Para West has 3 rooms available. Availability changes as people move in and out, so it's re-checked weekly, and the listing for the Munno Para West home always shows the date it was last confirmed. Call 08 7009 4462 before you plan around it, and we'll tell you what's open today.
Is the Munno Para West home wheelchair accessible?
Complete Choice describes the Munno Para West home as accessible, but its specific features haven't been confirmed, so none are listed rather than guessed from photographs. If you need step-free entry, a particular doorway width or a certain kind of bathroom, call 08 7009 4462 and ask what accessible means for your needs. We'll check rather than guess.
Can I visit the Munno Para West home before deciding?
Yes. You visit the Munno Para West home, see the house and meet the people who live there before anyone decides, and the housemates have a say too. Bring a family member, a friend or your Support Coordinator if you'd like. Call 08 7009 4462 to arrange it. The exact address is given when you book, not published, to protect the people who live there.
What does it cost to live in the Munno Para West home?
Supported Independent Living (SIL) funding covers your support, not your housing. You pay rent, board, food and utilities from your own income, usually including the Disability Support Pension. Rent starts from $150 a week (conditions apply). What else you contribute, such as food and utilities, depends on the home, and is agreed in writing before you move in. Ask us for the full weekly figure for a specific home.
Is there a room available in the Salisbury North home?
As of 22 October 2026, this Supported Independent Living (SIL) home in Salisbury North has 1 room available. Availability changes as people move in and out, so it's re-checked weekly, and the listing for the Salisbury North home always shows the date it was last confirmed. Call 08 7009 4462 before you plan around it, and we'll tell you what's open today.
Is the Salisbury North home wheelchair accessible?
These accessibility features are listed for the Salisbury North home: level-entry shower with grab rails and a fold-down seat; open under-bench space at the sink and cooktop; wide clear floor space through the living and dining area. Only confirmed features are listed. Whether it suits your wheelchair depends on details like doorway widths and turning space, so ask for any measurement we haven't listed, and we'll measure it rather than guess.
Can I visit the Salisbury North home before deciding?
Yes. You visit the Salisbury North home, see the house and meet the people who live there before anyone decides, and the housemates have a say too. Bring a family member, a friend or your Support Coordinator if you'd like. Call 08 7009 4462 to arrange it. The exact address is given when you book, not published, to protect the people who live there.
What does it cost to live in the Salisbury North home?
Supported Independent Living (SIL) funding covers your support, not your housing. You pay rent, board, food and utilities from your own income, usually including the Disability Support Pension. Rent starts from $150 a week (conditions apply). What else you contribute, such as food and utilities, depends on the home, and is agreed in writing before you move in. Ask us for the full weekly figure for a specific home.
Daily support
Which NDIS supports does Complete Choice provide in Adelaide?
Complete Choice provides Supported Independent Living (SIL), Medium Term Accommodation (MTA), short term respite, tenancy assistance, personal care, household tasks, life skills, community participation, transport, community nursing, complex care and Support Coordination. Therapy is arranged through other providers. Support is available across Adelaide, within 100km of the CBD, from our office in Salisbury.
What is community participation funding?
It's NDIS funding for support to take part in community, social, cultural and civic activities outside your home. A support worker helps you join in, whether that's a class, a club, sport, volunteering or catching up with friends. It's usually funded from Assistance with social and community participation, in Core Supports. Complete Choice provides it one-to-one across Adelaide, within 100km of the CBD.
Which NDIS budget pays for community participation?
Usually Core Supports, under the category Assistance with social and community participation. That funding pays support workers to help you take part in your community and personal interests, and Core funding is flexible across its categories. Separately, the Capacity Building category Increased social and community participation pays for building social skills and connections. Your plan shows which you have.
What activities can I do?
Whatever you want to do. Your support is built around your interests, not a fixed program. It could be a class at your local library, swimming at a council pool, a walking group, a men's shed, art or music, a TAFE SA short course, volunteering, or the footy. If you're not sure yet, we try things with you until something fits.
What if I don't know what I want?
That's a normal starting point. We try things with you: a worker goes along, you see how it feels, and you're committed to nothing. Some things won't suit, and that's useful information, not failure. Over time something sticks and becomes a routine. There's no minimum, and turning up once a fortnight to something you enjoy is a real outcome.
Can you take me there?
Yes, through a separate support. Transport is funded separately from community participation, and many people have both, often with the same worker doing both. The NDIS can fund transport if you can't travel or use public transport on your own because of your disability. Our travel and transport assistance page explains how it works, or call our office to check your plan.
Do you run group programs?
No. Our community participation support is one-to-one, out in the community. We don't run a day centre or group programs, and Complete Choice isn't registered for group or centre-based activities. If a group program is what you want, tell us and we'll help you find one. A worker can still come with you to a group another organisation runs.
What is increased social and community participation?
Increased social and community participation is a Capacity Building support category in your NDIS plan. It pays for supports that help you find and join activities that interest you and connect with people in your area, such as training to build social skills, making friends and building your social network. The funding is stated, so it can only be spent on supports in that category.
What is personal care under the NDIS?
Personal care is hands-on support with your daily personal activities: showering and washing, dressing, grooming, eating and drinking, using the toilet, and moving and positioning safely. The NDIS describes it as supervision or assistance with personal daily living tasks, so you can live as independently as possible at home and in the community. You set the routine, and your worker follows it.
Which funding pays for personal care?
Core Supports pays for personal care, under the support category Assistance with daily life. The NDIS says you can use that funding to hire support workers for everyday tasks like personal care, cooking and cleaning. Core Supports funding is flexible, so you can spend it across its categories, as long as each support is an NDIS support and in line with your plan.
Can I choose my support worker?
Yes. Tell us your preferences: gender, language, cultural background, and whether you'd rather keep the same small team. We work to match you. Where one worker supports you alone rather than a team, we complete a risk assessment before support starts. That's a condition of our NDIS registration, and it's there to keep you safe.
Can I have the same worker each time?
That's what we aim for, because support works better when your worker already knows your routine. Complete continuity isn't always possible across leave. When your regular worker is away, we tell you in advance and send someone briefed on your routine, not a stranger with a checklist. You shouldn't be meeting someone new every week.
Can you support me overnight?
Yes. There are two kinds of overnight support. A sleepover means a worker stays on site through the night. Active overnight support means someone is awake through the night with you. Which one fits depends on how often you need help after dark, and on what your NDIS plan funds. Call our office and we'll talk it through with you.
What if my personal care needs change?
We review your roster and adjust it with you. If your needs grow beyond what your funding covers, we tell you plainly and help you gather the evidence for a plan reassessment. Since 27 August 2026, only you, your nominee or your child representative can request a plan reassessment, so we help you prepare it and you decide.
Do you support complex health needs?
Yes. Complete Choice is registered for High Intensity Daily Personal Activities and for Community Nursing Care. Where your personal care needs clinical input, such as catheter care, complex bowel care, PEG feeding or wound management, a registered nurse can oversee the clinical side and train the workers who support you each day. Our high intensity and complex care page explains more.
How much does support cost?
Our supports are billed within the maximum prices set in the NDIS pricing schedule, and every price is in your service agreement before support starts. No surprises on an invoice. We don't charge more than the NDIS maximum price for a support. How much comes out of your plan depends on which supports you use, and when.
What is innovative community participation?
Innovative community participation is an NDIS support tailored to one person, for people with extraordinary support needs, so they can take part in their community. The NDIS says those needs arise from your specific situation and personal circumstances. It suits people for whom ordinary community participation hasn't worked. Complete Choice is registered to provide it across Adelaide, within 100km of the CBD.
How is innovative community participation different from community participation?
Standard community participation supports you to join things that already exist, like a class, a club or a group. Innovative community participation designs something around you when that hasn't worked, because of anxiety, sensory needs, a niche interest or bad experiences with groups. Tell us what hasn't worked before, and we'll design something around it and write down what we're trying and why.
Who can get innovative community participation?
It's for people with extraordinary support needs, where the conventional approach to community participation hasn't worked. That might be social anxiety severe enough that a group isn't a realistic start, sensory needs that rule out busy places, a very specific interest with no local group, or a history of group programs going badly. Whether you can be funded for it depends on your plan.
Does my plan need to specify it?
Ask us before you assume either way. The NDIS pricing rules changed on 24 September 2026, and how this support can be funded depends on your plan and those rules. Before anything starts, we check with you, and your plan manager if you have one, exactly how it can be funded. A support coordinator can help you with that too.
Can I have both community participation and innovative community participation?
Yes, and plenty of people do. Community participation can support you to join an existing group you're comfortable with, while innovative community participation builds something designed around you where the usual approach hasn't worked. Before anything starts, we check with you, and your plan manager if you have one, how each support can be funded under your plan.
What are household tasks under the NDIS?
Household tasks are NDIS supports for essential jobs around your home that you can't do yourself because of your disability. The NDIS lists meal preparation and delivery, house or yard maintenance, and cleaning and laundry. A worker does the job with you or for you. If you'd rather learn to do it yourself, that's daily living and life skills support.
Which funding pays for household tasks?
Core Supports pays for household tasks, under the support category Assistance with daily life. The NDIS says you can use that funding to hire support workers for everyday tasks like cleaning, yard maintenance and cooking. Core Supports funding is flexible, so you can spend it across its categories, as long as each support is an NDIS support and in line with your plan.
Is this just a cleaner?
No. The work overlaps, but this is disability support. Trained workers deliver it, working to your NDIS plan and the NDIS Practice Standards. The NDIS funds help with household tasks you can't do yourself because of your disability, so your support is shaped around what you can and can't manage, not around a standard cleaning list.
Can a support worker do my grocery shopping?
Yes. A worker can shop with you, or shop for you from your list. The groceries themselves are a day-to-day living cost, so you pay for them, not your NDIS funding. If you'd like to learn to shop on your own, compare prices and stick to a budget, that's daily living and life skills support instead.
Does household tasks support include yard work?
Yes, basic upkeep is included: mowing, weeding, and keeping outdoor areas safe to use. The NDIS lists house or yard maintenance under household tasks, for jobs you can't do yourself because of your disability. Landscaping isn't included, and neither are building repairs or fencing, which the NDIS treats as day-to-day living costs rather than NDIS supports.
Will I have the same worker each week?
That's what we aim for. Having the same worker wherever possible means you're not explaining your house, your routine and where things are kept on every visit. Complete continuity isn't always possible across leave. Ask us about it when we agree your support in writing.
How are household tasks different from life skills support?
Household Tasks pays for someone to do the job for you, from Core Supports. Development of Daily Living and Life Skills pays for someone to teach you to do it yourself, then step back, from Capacity Building. They're different categories, and many people have both: someone doing the heavy cleaning while you build up to your own laundry and cooking.
Does the NDIS cover cleaning products?
Generally, no. The NDIS lists groceries, including cleaning and household products, as day-to-day living costs, and NDIS funding can't be spent on them. You buy your own cleaning products and standard equipment. The exception is low-cost equipment that makes cleaning easier because of your disability, which you may be able to buy with your consumables funding.
What are life stage transition supports?
Life stage transition supports are NDIS-funded, focused help through a major change in your life: leaving school, moving out of the family home, coming out of hospital, or a change in who supports you. The aim is to have supports in place before the change, not after it. Complete Choice provides them across Adelaide, within 100km of the CBD.
How is transition support different from Support Coordination?
Support Coordination is ongoing management of your whole support network: finding providers, keeping supports running and watching your budget. Transition support is time-limited, focused help through one specific change, such as moving out or leaving hospital. Some people have both. Complete Choice provides both, so the two can be planned together rather than separately.
Can you help me move out of home?
Yes. Complete Choice can help you plan the move, set up the supports you'll need, and adjust once you're living there. That covers the practical parts, like housing, budgeting, cooking and bills, and the parts nobody warns you about, like quiet Sundays. If shared living is an option for you, we can also explain how Supported Independent Living (SIL) works.
Can you help after a hospital stay?
Yes, and it's easier when we're involved before discharge, so supports are in place when you get home and adjusted as you find out what you need. Tell the hospital staff you're an NDIS participant. With your consent, they let the NDIS know, and a specialised NDIS hospital team works with you on any change your plan needs.
What happens if my parents can no longer support me?
You plan for it, ideally long before it's needed. This is one of the main reasons transition funding exists. The plan that holds is made while the person who's been organising everything can still hand it over: writing down what they do, building relationships with other supports, and testing it while there's a safety net. Call our office to start.
How long does it last?
As long as the transition does, and no longer. Transition support is time-limited and focused on one change, so it's meant to end once the new arrangement is working. If you need help managing your supports after that, Support Coordination is the ongoing option. Your NDIS plan sets out how much transition support is funded.
What are daily living and life skills supports?
They're NDIS supports that teach you to do everyday things yourself, rather than having them done for you. The NDIS describes them as training to build your ability in areas like shopping, meal preparation, managing money, your own personal care, travel and public transport, and social skills. Complete Choice provides them across Adelaide, within 100km of the CBD.
Which funding pays for daily living and life skills support?
Capacity Building pays for it, through the support category Improved daily living. Capacity Building funding is stated, which means you can't move it between categories the way you can with Core Supports. From 1 October 2026, budgets for improved daily living skills are reduced by 10% when your plan is created or reassessed, or renewed from 1 February 2027.
How is life skills support different from household tasks?
Household Tasks pays for someone to do a job for you, from Core Supports. Life skills support pays for someone to teach you to do it yourself, then step back, from Capacity Building. Many people have both: a worker does the heavy cleaning while you learn to cook, shop or manage your own laundry. Your plan shows which you've been funded for.
Where does it happen?
Wherever you'll actually use the skill. That might be your own kitchen, your bank, the supermarket you shop at, or the bus route you'd really catch. Learning in the real place means the skill holds when your worker isn't there. If you live in a Complete Choice Supported Independent Living home, it happens as part of your day there.
How long does it run?
As long as you're building the skill, and no longer. Life skills support is designed to reduce over time: with you, then beside you, then nearby, then not at all. We write down what changes, so you can see your progress and have evidence for your next plan reassessment. When you no longer need us for a skill, we'll say so.
Can I build life skills while living in SIL?
Yes, and it's often where it works well. In a Complete Choice Supported Independent Living (SIL) home, skill building is part of your day, not a separate appointment. You might cook one night a week, then two, or move from having your medication administered to taking it yourself with prompting. SIL support workers are there 24/7 while you learn.
What does "improved daily living" mean in my NDIS plan?
Improved daily living is a Capacity Building support category in your NDIS plan. It pays for supports that build your living skills and increase your independence and involvement in your community, such as assessments, training or therapies. The funding is stated, so you must spend it on the supports described in that category. Life skills training can be funded from it.
What does NDIS travel and transport assistance cover?
It covers getting you where you need to go when you can't travel or use public transport on your own because of your disability. The NDIS lists transport to community activities and education, a provider's travel costs, taxis or private transport, and travel training. Complete Choice supports trips to appointments, work, study, shopping and social activities across Adelaide, within 100km of the CBD.
Is this a taxi service?
No. A support worker travels with you and can stay for the appointment or activity. If it helps, they come in with you, take notes and make sure you understood what was said before you leave. If an appointment runs late, the worker stays, so you won't be left finding your own way home because a booking window closed.
Can you take me to medical appointments?
Yes. A worker can take you to medical and allied health appointments and come in with you if you'd like. They can take notes and check you understood what was said before you leave. Ambulance and health transport services aren't NDIS supports, so for those you go through the health system rather than your NDIS plan.
Can you arrange a wheelchair-accessible vehicle?
Yes, we can arrange one. Tell us when you book, so the right vehicle is ready for your trip. For other trips, support workers use their own vehicles or company vehicles. If you're not sure what you need, call our office and we'll talk it through.
Can you help me learn to use public transport?
Yes. Travel training builds your confidence and skills to use public transport safely and on your own. We plan the route with you, read the timetable together, practise the trip until it's familiar, and work through what to do if a bus doesn't come or you miss a stop. Before you start, we check with you how it fits your plan.
How much notice do you need for transport?
For regular transport, a couple of days' notice is generally enough. If you need a wheelchair-accessible vehicle, mention it when you book so we can arrange one. For anything urgent, call our office and ask. We'll tell you honestly what's possible, rather than promising a time we can't keep, so you can make other plans if you need to.
Can the NDIS pay for transport?
Yes, if you can't travel or use public transport on your own because of your disability. The NDIS can fund a support worker's help to travel, taxis or private transport, and travel training. If you're eligible, recurring transport funding is also paid to you. The NDIS considers what help family and community can reasonably give. Public transport fares aren't NDIS supports.
What is NDIS recurring transport funding?
Recurring transport is NDIS funding for travel to and from work, study, day programs and community, social or recreational activities, using taxis, rideshare or other private travel. It's the only category in the recurring supports budget, and it appears only if you're eligible. It's paid to your bank account on a regular basis, or you claim it through the portal or app.
Nursing and health
Is Complete Choice an approved aged care provider?
No. Trilogy Care holds the aged care approval and manages your funding under the Support at Home programme. Complete Choice provides the workforce: the support workers who come to your home. To have Complete Choice deliver your support, choose Trilogy Care as your provider and ask Trilogy Care for Complete Choice as your service provider.
What is a Support at Home package?
Support at Home is the Australian Government's in-home aged care programme. It replaced Home Care Packages in November 2025, so it isn't a package in the old sense. If an aged care assessment approves you for ongoing services, you're given one of eight classifications with funding, based on your care needs. There are also three short-term pathways.
What does a Support at Home package include?
Support at Home services fall into three groups. Clinical supports include nursing, occupational therapy, podiatry and help with showering or dressing. Independence supports include transport, respite and help getting to appointments or social events. Everyday living supports include cleaning, gardening, shopping and meal preparation. You and your provider agree the mix, and you can ask to change it.
How do I get assessed?
Through My Aged Care: call 1800 200 422 or apply at myagedcare.gov.au. An aged care assessment decides whether you're eligible for ongoing or short-term Support at Home services, and what you're approved for. You then receive a letter explaining your services and funding. Complete Choice can't assess you or approve funding, but we can explain the process.
Can I choose Complete Choice as my worker?
Yes, if you're with Trilogy Care. Trilogy Care holds the approval and manages your funding, so ask them for Complete Choice as your service provider. If you're not with Trilogy Care yet, you first need an aged care assessment and approval, then you choose Trilogy Care as your provider. Call our office and we'll explain how it works.
Can I have aged care and NDIS at the same time?
No. The NDIS says you can't get NDIS and aged care supports at the same time. If you're an NDIS participant and, after turning 65, you're approved for Support at Home services or move permanently into residential aged care for the first time, you leave the NDIS. Let the NDIS know if that happens to you.
What areas do you cover?
Adelaide, within 100km of the CBD. Complete Choice's office is at 39 John St, Salisbury, and its workers come to your home anywhere in that area. For aged care, Complete Choice works through Trilogy Care, which manages your Support at Home funding. If you're not sure whether your suburb is covered, call our office and we'll tell you.
What is NDIS community nursing?
Community nursing is clinical care from registered nurses in your own home, rather than a clinic or hospital. The NDIS funds it where the need relates to your disability, for example dysphagia, diabetes management, continence, or wound and pressure care for slow-to-heal wounds. Complete Choice provides it across Adelaide, within 100km of the CBD.
Are your nurses registered?
Yes. Complete Choice's nurses are registered with the Australian Health Practitioner Regulation Agency (AHPRA). Separately, Complete Choice is registered with the NDIS Quality and Safeguards Commission for Community Nursing Care, and that registration runs through 9 December 2027. It carries three conditions, and all of them are listed on Complete Choice's NDIS registration page.
Will the NDIS pay for nursing?
Yes, where the need relates to your disability. The NDIS calls these disability-related health supports, and they can include a nurse, for example to change a urinary catheter. Hospital care, medicines, and the diagnosis and treatment of health conditions stay with the health system. If you're not sure which side a need falls on, talk to your doctor or ask us.
Can a community nurse help with my medication?
Yes. A Complete Choice nurse can administer your medication, oversee your Webster pack, and train your support workers to prompt or assist you safely. The NDIS doesn't pay for the medicines themselves; those come through the health system. Your doctor still decides which medicines you take. Call our office to talk through what you need.
Can a nurse do wound care at home?
Yes. A Complete Choice registered nurse can do wound care and dressings in your home, including complex wounds. The NDIS may fund wound and pressure care for slow-to-heal wounds where it relates to your disability. If a wound isn't related to your disability, the NDIS won't fund its care. Call our office and we'll tell you honestly which applies.
Can a nurse train my support workers?
Yes. A registered nurse assesses what you need, writes the plan, trains your support workers, and reviews their competency against your specific plan. The NDIS may fund this training. Before anyone supports you with a disability-related health task, they must be trained for that task, specifically for you, by an appropriately qualified health professional, and be competent to do it.
Can I get nursing in a SIL home?
Yes, where you need it. Complete Choice is registered for both Community Nursing Care and Supported Independent Living (SIL), so community nursing can be part of your support in one of our homes, or during a short term respite stay. What it looks like depends on your needs, so call our office and a person will talk it through with you.
What counts as high intensity support?
High intensity support is daily personal care that needs a worker trained for your specific clinical needs. The NDIS lists eight: complex bowel care, enteral feeding, severe dysphagia management, tracheostomy management, urinary catheter management, ventilator management, subcutaneous injections and complex wound management. These supports don't have to be delivered by a nurse, but every worker must be trained for them.
Is Complete Choice registered for it?
Yes. Complete Choice is registered with the NDIS Quality and Safeguards Commission for High Intensity Daily Personal Activities, and separately for Community Nursing Care. The registration runs through 9 December 2027. A registered provider can only deliver the high intensity supports listed on its certificate of registration, so ask us which ones apply to you.
Do your workers have clinical training?
Yes. Every worker supporting you is trained for your specific needs and support, as the NDIS Practice Standards require. The training comes from an appropriately qualified health practitioner, or a person who meets the NDIS skills descriptor for that support. For severe dysphagia, only a qualified health practitioner can deliver that training. With your consent, your health is also reviewed regularly.
Is a nurse involved?
The NDIS doesn't require a nurse for every high intensity support, but it does require workers trained and assessed for that specific support. We're also registered for Community Nursing Care, so nursing can be part of your support where you need it.
Can I get complex care in a SIL home?
Yes, where Complete Choice can staff your specific support safely in one of its Supported Independent Living (SIL) homes. Every worker supporting you must be trained for your needs, and we can deliver only the high intensity supports on our certificate of registration. Send us the clinical detail, or call our office, and a person will tell you honestly.
Can you support me straight after a hospital stay?
It depends on your support needs and whether we can staff them safely at the time, so a person checks every referral. Complete Choice accepts referrals from hospital discharge planners, social work and community health teams. Send the clinical detail and we'll tell you honestly whether we can staff it, and when. We don't quote turnaround times we can't hold.
What happens if my needs change?
Your support plan is reviewed and updated, and your workers are retrained where the change requires it, because their training must match your specific needs. Your plan already sets out what happens if something changes. If your NDIS funding no longer fits a significant, longer-term change, you, your nominee or child representative can ask the NDIS for a plan reassessment.
What are therapeutic supports?
Therapeutic supports are NDIS-funded allied health, such as occupational therapy, physiotherapy, speech pathology and psychology, that builds or maintains your skills and independence in everyday activities. Only qualified allied health professionals can deliver them, and they must be evidence-based. Complete Choice doesn't employ therapists: we arrange therapy through other providers and help it reach your daily support.
Which funding pays for therapeutic supports?
Your Capacity Building budget pays for them, usually under the Improved Daily Living category. Therapy funding is a stated support, so it's for therapy and can't be swapped for something else. You'll also need evidence from your allied health professional that the therapy is right for you. If you're unsure what your plan includes, ask your Support Coordinator or my NDIS contact.
Do you employ therapists?
No. Complete Choice doesn't employ therapists. We arrange therapy through other providers, based on what you need, and you choose. The therapist's own provider delivers the therapy. With your consent, their recommendations are shared with us and written into your support plan, so the workers who support you each day follow them.
Can I choose my own therapist?
Yes. You choose the therapist and their provider, and the therapy is delivered by that provider, not by Complete Choice. We can arrange it for you if you'd like, based on what you need. With your consent, your therapist's recommendations are shared with us and written into your support plan, so your daily support follows them.
Referrals and funding
What are the NDIS support budgets?
Every NDIS plan is built from four support budgets: Core, Capacity Building, Capital and Recurring. Core covers everyday support. Capacity Building builds your skills. Capital pays for specific items, such as assistive technology. Recurring covers transport only. You only get funding in the budgets you need, so your plan may not use all four.
What is the difference between Core and Capacity Building supports?
Core supports help you with everyday activities and taking part in your community, and that funding is flexible across its categories. Capacity Building supports build your skills to do more for yourself, such as support coordination, therapy or life skills. That funding is stated, so you can't move it between categories. You also can't move money from one budget to the other.
What are the ways to manage my NDIS plan?
There are three. Self-managed means you pay your providers yourself. Plan-managed means a registered plan manager pays them for you. NDIA-managed means the National Disability Insurance Agency (NDIA) pays them. You can combine options across one plan, and you can ask to change how your plan is managed without waiting for a new plan.
How do I get a support added to my NDIS plan?
Ask the National Disability Insurance Agency (NDIA) to change your plan. For a small change, use the plan variation request form. For significant, ongoing changes to your support needs, use the plan reassessment request form, which only you, your plan nominee or your child representative can submit. Include evidence, such as reports from your treating health professionals. A Support Coordinator can help you gather it.
How fast do you respond to referrals?
We respond within one business day, with a named contact. If we can take the referral, you get a proposed next step. If we can't, we tell you why in that same response, so you can approach another provider without waiting on us. If a referral is urgent, call our office as well as sending it.
Do you take complex clinical needs?
Yes, where we can staff the specific support safely. Complete Choice is registered for High Intensity Daily Personal Activities and for Community Nursing Care, so nursing can be part of a participant's support. Workers are trained and assessed for each person's specific support, as the NDIS Practice Standards require. Send the clinical detail and we'll tell you honestly whether we can take it.
Can you take a hospital discharge?
Yes. We accept referrals from hospital discharge teams, social work departments and Support Coordinators. Call our office with the clinical detail and we'll tell you what we have and when. We don't make turnaround promises we can't hold. You get a straight answer on the first call, so you can plan around a real date instead of a hopeful one.
How do you manage the conflict of interest between Support Coordination and SIL?
Complete Choice provides both Support Coordination and Supported Independent Living (SIL), and treats that as a real conflict of interest. Where we provide both to the same person, we disclose it in writing at the start. The coordination and accommodation teams are separate people. Whenever housing is discussed, we present alternatives to our own homes, and either service can change without affecting the other.
How do I hear about vacancies first?
Sign up for vacancy alerts. We email Support Coordinators and Plan Managers when a Supported Independent Living (SIL) vacancy opens, before the listing goes public, so you can put a participant forward early. If you need an answer sooner, call our office and we'll tell you what's available that day.
What does a Support Coordinator do?
A Support Coordinator helps you use your NDIS plan. In practice that means finding providers with real capacity, setting up service agreements, watching your budget so it lasts the whole plan, fixing what breaks, and gathering evidence before a plan reassessment. It's practical work, not advice. The aim is to build your own confidence to manage your supports.
How do I get Support Coordination in my plan?
Ask for it. Tell your planner or your my NDIS contact that you'd like a Support Coordinator, and they'll talk with you about which level suits you. It's usually funded for a set time, while you build confidence with your plan. If your support needs change significantly for the longer term, you, your nominee or child representative can ask for a plan reassessment.
Which funding pays for Support Coordination?
Your Capacity Building budget pays for it, under its own Support Coordination category. Capacity Building funding is stated, so it can't be moved into your Core budget, and a coordinator doesn't reduce your day-to-day support funding. The NDIS usually funds Support Coordination for a set time, because you're likely to need less help as your confidence grows.
What's the difference between the levels?
There are three. Level 1, Support Connection, helps you understand your plan and get supports started. Level 2, Support Coordination, builds and maintains your supports over time. Level 3, Specialist Support Coordination, is a higher level for a more complex situation, and makes sure you have consistent services during any challenges in your support environment. Your plan says which level is funded. Complete Choice provides all three.
Is a coordinator the same as a Plan Manager?
No. A Plan Manager keeps track of your funding: paying invoices and managing budgets. A Support Coordinator helps with your supports: finding providers, setting them up and keeping them working. You can have both. Complete Choice is registered for Support Coordination, not Plan Management, so a Plan Manager would come from a separate provider of your choosing.
You provide Supported Independent Living (SIL) too. Isn't that a conflict?
Yes, and we treat it as one. Where we provide both Support Coordination and Supported Independent Living (SIL) for you, we disclose it in writing at the start. The coordination and accommodation teams are separate people. Whenever housing is discussed, we present at least two alternatives to our own homes. You can change either service without affecting the other.
Can I have a coordinator from one provider and supports from another?
Yes. You choose your Support Coordinator, and you choose each of your providers. Many people have a coordinator from one organisation and their daily supports from others, and it's often the cleanest arrangement. A coordinator's job is to help you choose the providers that suit you, whoever they are, including when you need a registered provider and when an unregistered one is allowed.
How do I change my Support Coordinator?
You can change at any time, and you don't have to wait for your plan to end. Check your service agreement for the notice period, find your new coordinator first so there's no gap, then tell your current one. Complete Choice's service agreements have a plain-language notice period and no exit penalty. Choice and control means being free to leave.
Do the new NDIS price limits change what is in my plan?
No. A price limit is the maximum a provider can charge, and the maximum the National Disability Insurance Agency (NDIA) can pay, for one hour or item of support. The limits apply to NDIA-managed and plan-managed participants. They don't decide how much funding is in your plan. Your Support Coordinator or the NDIS can tell you what applies to you.
More on The NDIS changes of September and October 2026, in plain English
Which supports have their budgets reduced from 1 October 2026?
Two categories only. Social, economic and community participation supports are reduced by 50%. Improved daily living skills supports are reduced by 10%. Some supports inside those categories are not affected, including employment and high intensity supports. Home and living supports aren't one of the two. The reduction is applied when your plan is created, reassessed or renewed.
More on The NDIS changes of September and October 2026, in plain English
When does the reduction reach my plan?
When your plan is created, reassessed or renewed. That can be from 1 October 2026 for new plans and reassessments, and from 1 February 2027 for renewals. You can keep using your current plan until then, and the Department of Health, Disability and Ageing says you will be told before it happens. All affected plans will have been through the process by 30 September 2027.
More on The NDIS changes of September and October 2026, in plain English
What information should a referral include?
A referral to Complete Choice should include the participant's name and contact details, their plan dates and relevant funding, the support they're looking for, and their current supports and providers. Add any clinical or behaviour risk we should know before we respond, and your own details. If you don't have all of it, send what you have.
What if the participant hasn't consented yet?
Tell us on the referral form that consent hasn't been given yet. Complete Choice holds the referral and contacts nobody until you confirm the participant has consented. You don't have to wait for every detail either: send what you have, say what's still outstanding, and we'll start the conversation with you once consent is in place.
What happens if you can't take the referral?
We tell you in the same response, with the reason, so you can move on to another provider without waiting on us. Every referral gets a reply from a named contact: a next step if we can help, or a reason if we can't. For complex clinical needs, we'll tell you honestly whether we can staff it safely.
Does SIL pay for groceries?
No. Food is a day-to-day living cost, and the NDIS says Supported Independent Living (SIL) funding can't be used for it. You pay for groceries from your own income, usually including the Disability Support Pension, along with rent or board and utilities. SIL funding pays for the support workers, who can help you with eating and cooking meals.
What exactly does SIL pay for?
Supported Independent Living (SIL) pays for support workers who help or supervise you with daily tasks at home, 24 hours a day, 7 days a week. That includes personal care, showering and dressing, eating and cooking meals, household tasks like cleaning, and building your skills. It doesn't pay for rent, food or bills.
Registration
What does it mean to be a registered NDIS provider?
It means the NDIS Quality and Safeguards Commission has audited the provider against the NDIS Practice Standards, assessed its suitability, and issued a certificate of registration. A registered provider must keep meeting conditions, including complaints and incident systems and worker screening. Complete Choice is registered for 14 registration groups, approved until 9 December 2027.
Do I have to use a registered NDIS provider?
Not always. If the National Disability Insurance Agency (NDIA) manages your funding, every provider you use must be registered. Supported Independent Living (SIL) must come from a registered provider, or one that applied to register before 1 October 2026. If you self-manage or plan-manage, you can choose unregistered providers for many other supports.
Is Complete Choice a registered NDIS provider?
Yes. Complete Choice SA Pty Ltd is registered with the NDIS Quality and Safeguards Commission for 14 registration groups, approved until 9 December 2027. Three conditions apply to the registration, and they are published on the Commission's register. You can check the full record yourself by searching the NDIS Provider Register for Complete Choice.
What's your provider number?
Our NDIS Commission registration ID is 4-G76LAAI. Our ABN is 85 643 535 497 and our legal name is Complete Choice SA Pty Ltd. Search either one on the NDIS Commission's provider register to see the full record, including our registration groups, the date the registration is in force until, and the conditions on it.
Which services are you registered for?
Complete Choice holds 14 registration groups. They cover Supported Independent Living (SIL), accommodation and tenancy, personal care including high intensity support, household tasks, life skills, community participation, travel, life stage transitions, Support Coordination, community nursing and therapeutic supports, which are arranged through other providers. Each group is listed, with its number, on the NDIS Commission's register.
What is the difference between registered and unregistered providers?
A registered NDIS provider has been audited against the NDIS Practice Standards, passed a suitability check by the NDIS Quality and Safeguards Commission, and holds a certificate of registration with conditions it must keep meeting. Unregistered providers are not audited, but they must still follow the NDIS Code of Conduct. Only self-managed and plan-managed participants can use unregistered providers.
How do I check if an NDIS provider is registered?
Search the NDIS Provider Register on the NDIS Quality and Safeguards Commission's website, using the provider's business name, legal name or ABN. Choose the status Approved to see current registrations. Each entry shows the provider's registration groups and any conditions on its registration. The Commission also publishes revoked registrations, banning orders and other compliance decisions.
Are you a not-for-profit?
No. Complete Choice is an Australian private company operating for profit, like most registered NDIS providers. The Australian Business Register lists us as not entitled to receive tax deductible gifts, which is the plainest confirmation of that. Our registration, audit obligations and Practice Standards compliance are identical to those of not-for-profit providers.
What areas do you service?
Complete Choice supports people across Adelaide, within 100km of the CBD, from its office in Salisbury. That takes in the northern and eastern suburbs, the coast and the Adelaide Hills. If you live outside that area, call our office and we'll tell you straight whether we can help, rather than stretch.
How do I make a complaint?
Tell us directly, or contact the NDIS Quality and Safeguards Commission on 1800 035 544. You don't need our permission, and you don't have to tell us first. The Commission takes reports about the quality and safety of the NDIS supports you, or another participant, receive. If someone's life is at risk, call triple zero first.
Do SIL providers have to be registered now?
Yes. Registration with the NDIS Quality and Safeguards Commission became mandatory for Supported Independent Living (SIL) providers on 1 July 2026. The NDIS says SIL can only be delivered by providers that are registered, or that applied to register before 1 October 2026 and are still being assessed. You can check any provider on the Commission's public register.
More on SIL provider registration in 2026: what it means for you
Will SIL provider registration change my NDIS plan or funding?
No. The NDIS says mandatory registration for Supported Independent Living (SIL) providers doesn't change your plan or funding. If your provider doesn't register, the NDIS will help you understand your options. This is separate from the budget changes of 1 October 2026, which reduce two support categories when a plan is created, reassessed or renewed.
More on SIL provider registration in 2026: what it means for you
How do I check if a provider is registered for SIL?
Search for the provider by name on the NDIS Commission's provider register. Check that its registration status says Approved, and when it's in force until. A registered Supported Independent Living (SIL) provider shows "Supported Independent Living" in its approved registration groups, along with any conditions on its registration. It takes a couple of minutes.
More on SIL provider registration in 2026: what it means for you
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