Feedback and complaints
If something isn't right, tell us. You won't be treated differently for complaining, your supports won't be affected, and someone can complain on your behalf. You can also go straight to the NDIS Commission without contacting us at all — that's a right, not a last resort.
Tell us directly
Phone
08 7009 4462Email
info@completechoice.com.auPost
39 John St, Salisbury SA 5108
In person
Ask any staff member.
Anonymously
You can complain anonymously; it limits what we can tell you afterwards, but we still act on it.
What happens next
We acknowledge promptly, and we tell you who is handling it and tell you who is handling it.
We look into it — usually starting with what you'd like to see change.
We tell you what we found and what we're doing about it.
Not satisfied? Ask for a review, or go to the NDIS Commission at any point — including while we're still looking.
Going to the NDIS Commission
Any time, about anything, without telling us.
- Phone
- 1800 035 544(free from landlines)
- TTY
- 133 677
Interpreters on request.
Other places
Aged care: concerns can go to Trilogy Care, to us, or to the Aged Care Quality and Safety Commission on1800 951 822.
Advocacy: you can bring an advocate.
Support to complain
If writing or phoning is hard, tell us how you'd rather do it — interpreter, verbal complaint written up for you to check, or through a person you nominate.